CURRENT SAFETY Parlor Policies & Appointment Procedures
CURRENT SAFETY Parlor Policies & Appointment Procedures
- ARRIVE: Pull up and park, stay in your vehicle.
- CALL us and let us know you are here, we will notify you then if your stylist is ready. If they are not ready simply wait, maybe take a stroll around west village if the weather permits, grab some curbside Sister Pie. Once we are ready for you we will call you back. You will need a mask, and if you don’t have one we will supply you with a disposable one. If you do not want to wear a mask that is your choice, but we are asking politely that you do .
- ENTER: Entry will be through the back door (by the dumpster … I know it’s killing me). We are doing this because it is covered and we will be screening people with our digital thermometer prior to entry. We will also have a few questions possibly to ask, but nothing too "clinical". We just want to obviously make sure that everyone entering the salon is healthy and not putting anyone at risk. Obviously, if you are not feeling well please reschedule, we are not going to enforce our cancelation policy for last minute "COVID concern" cancellations.
- WASH/CHANGE: Once you are clear to enter, please feel free to use the bathroom to wash your hands. If you are receiving a color service a sanitized and clean robe will be hanging up in the bathroom for you. Please put this on and leave the hanger in the bathroom.
- SERVICE: You will then be directed to your stylists station by your stylist. We will only be using four of the six stations on the main floor to comply with social distancing. This may change due to any regulations that will limit the amount of staff we can have working. The good news is that we are a small salon with a small staff. We feel that we can operate safely this way!
- We will be discontinuing all beverage service until further notice, so please BYO Beverage.
- Please come to your hair appointment with CLEAN, DRY, HAIR. We are still unsure if we will be able to use blow dryers in the first few months. All hair cuts will be booked as dry hair cuts until we have further notice. If you are having color and a cut, you will most likely have the cut first and then the color. After the shampoo, (NOTE: Face shields will be worn by anyone providing a shampoo in the salon) you will HOPEFULLY have the option of a blow out, but we can’t promise that now as much as we would like to.
- PURCHASE PRODUCTS: If you would like product, please tell us and we will bag it for you safely. You will then be emailed an invoice to pay for your service/products after.
- EXIT: Once your service is complete, you will exit through the front door which will be locked. We will not offer walk-ins, or any foot traffic in the space that is not screened.
- REBOOKING: For rebooking please call from your car and we can facilitate this.
- Every station, cutting cape, comb and blade will be sanitized after each client. We have always been pretty diligent about this, but obviously now even more so.
Cancellation Policies
- All services must be cancelled 24 hours before your scheduled appointment time in order to avoid the $50 fee per service missed .
- If multiple color appointments are booked (typically correction services) in the same day they must be cancelled 48 hours before your first scheduled appointment time in order to avoid the $50 fee per missed service.
Gratuity Policy
- We accept all forms of payment at Village Parlor. Gratuities are accepted in the form of Venmo, Cash App, personal check, or cash.
Other Parlor Policies
- At Village Parlor we love our children both two legged and four, but neither dogs nor children under age 10 are encouraged to accompany you to your appointment.
- Color services do not include a blowdry. If an assistant is available they can dry your hair for a $25 charge. Clients are also welcome to blow dry their own hair, or schedule with a Village Parlor stylist of their choice.
We are not responsible for any lost, damaged, or stolen items.
We also encourage clients to change fully into a robe when receiving hair color services.